Refund Policy

1. Course Refunds

1.1 Eligibility for Refund

You are eligible for a full refund if:

• You request a refund within 7 days of purchase
• You have attended less than 25% of the course content
• You have not downloaded more than 25% of course materials
• The course has not been completed or certificate has not been issued

1.2 Non-Refundable Items

The following are NOT eligible for refunds:

• Courses where a completion certificate has been issued
• Courses purchased more than 7 days ago
• 1-Day workshops after the workshop has been conducted
• Promotional or discounted courses explicitly marked as "non-refundable"
• Group or corporate training packages (subject to separate agreement)

2. Service Refunds

2.1 AI Services and Consulting

For custom AI services, automation, and consulting projects:

• Refunds are evaluated on a case-by-case basis
• Initial consultation fees are non-refundable
• Refund eligibility depends on project stage and deliverables completed
• Specific terms will be outlined in the service agreement

2.2 Chatbot Development and AI Agent Services

• 50% refund if project is cancelled before development begins
• No refund once development work has commenced
• Revisions as per agreed scope are included; additional work is chargeable

3. Refund Process

3.1 How to Request a Refund

To request a refund, please follow these steps:

1. Email us at info@alphaedgex.com with subject: "Refund Request"
2. Include your:
   • Full name and email used for registration
   • Order/Transaction ID
   • Course name
   • Reason for refund (optional but appreciated)
3. Submit within 7 days of purchase date

3.2 Refund Processing Time

• Refund requests are reviewed within 2-3 business days
• Approved refunds are processed within 5-7 business days
• Refunds are issued to the original payment method
• Bank processing may take an additional 5-10 business days

3.3 Refund Confirmation

Once your refund is approved, you will receive:

• Email confirmation of refund approval
• Refund transaction ID
• Expected credit date

4. Course-Specific Refund Terms

5. Special Circumstances

5.1 Technical Issues

If you experience technical issues preventing course access:

• Contact support immediately at info@alphaedgex.com
• Allow 48 hours for technical resolution
• Refund or course extension may be offered if issue persists
• No refund if issue is due to user's system/internet requirements not being met

5.2 Medical/Emergency Situations

• Medical emergencies may qualify for refunds beyond the 7-day period
• Valid documentation (medical certificate) required
• Alternative: Course transfer to future batch at no additional cost

5.3 Course Cancellation by AlphaEdge

• If we cancel a course, full refund is provided automatically
• Alternative: Credit toward any other course of equal or lesser value
• Notification sent via email within 48 hours of cancellation

6. Partial Refunds

In certain circumstances, partial refunds may be offered:

• Course quality issues that cannot be immediately resolved
• Significant deviation from course description
• Instructor-related issues affecting course delivery

Partial refund amounts are determined on a case-by-case basis at AlphaEdge's discretion.

7. Refund Denials

Refunds will be denied if:

• Request is made after the eligible refund period
• Course completion certificate has been issued
• More than 25% of course content has been accessed
• Evidence of content downloading/screen recording
• Violation of Terms of Service
• Chargeback has been initiated without contacting us first

8. Chargebacks

Important: Please contact us before initiating a chargeback with your bank.

• Chargebacks without prior communication may result in account suspension
• We will work with you to resolve any payment disputes
• Chargebacks may incur administrative fees

9. Non-Monetary Alternatives

Instead of a refund, we may offer:

• Course Transfer: Switch to another course of equal or lesser value
• Batch Deferral: Move to the next available batch
• Course Extension: Extended access period
• Credit: Account credit for future purchases

10. Contact for Refunds

11. Changes to Refund Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes constitutes acceptance of the modified policy.

12. Questions?

If you have any questions about our refund policy, please don't hesitate to contact us. We're here to help!

💡 Pro Tip: Before requesting a refund, reach out to our support team. We may be able to resolve your concerns or offer alternatives that work better for you!